Patient Information and Office Policies
Monday: 7:00 AM - 5:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 7:00 AM - 12:00 PM
Friday: 7:00 AM - 5:00 PM
Phone available until 4:30PM
Lunch break from 12 pm to 1 pm.
Phones are answered from 7:30 AM to 4:30 PM, excluding Thursdays.
Phone messages will be returned if possible in between patients, if not in the morning, or before leaving for the day. Messages left prior to 3:30pm will be returned the next business day.
Refills are given at the time of the prescription is written. If you are out of refills, you will need to make an appointment for evaluation and medications.
Medications will not be called out after hours. Pain medications will be refilled at appointments only.
Samples will be given at the time of appointment.
After Hours - No refills will be sent out after hours. Call your pharmacy for all refills.
After Hours Number: (316) 262-6262
- Acute Illness or Injury
- No Refills
- There may be another provider on call after hours.
The doctor has established a relationship and trust with other physicians that he refers to and it is his opinion that they will give the best care available. If you cannot make the appointment for whatever reason, please call and cancel or reschedule with the specialist.
When your appointment is made, it is a fifteen (15) minute visit for health issues. If a family member is accompanying you and they need to be seen they will need to make an appointment.
No walk-in appointments unless it is an urgent situation.
In order for the doctor to be on time with other patients that have scheduled appointments, please be prompt and on time for your appointment.
If you are more than ten (10) minutes late to your scheduled appointment, you will have to reschedule. There is a $50 charge for no-show appointments, this includes when you are late and not seen.
As of January 5, 2009, we are no longer accepting checks. We take Visa, Master Card, and Discover.
Rock Ridge Family Medicine sends out statement every month up to 6 months. If a balance has reached 6 months, the balance will have to be paid in full prior to making an appointment. Outstanding debt that is over 6 months will be sent to collections and the patient dismissed from the practice.
It is the patient’s responsibility to inform staff of any changes to their demographics. Please include all working phone numbers so that you can be reached.
An appointment is needed for all paperwork and forms to be filled out. If the paperwork is brought in to be filled out, it will not be done the same day (depending on the paperwork it could take up to one (1) week). If you drop off paperwork or forms there is a charge.
All acute care need to be addressed through the emergency room first and Dr. Wolff will do the follow-up care. Acute means things like motor vehicle accidents, chest pain, deep lacerations, broken bones, etc.
Due to the number of no show and last-minute cancellations, the following policy is now in effect:
A patient calls and cancels an appointment with less than 24-hour notice; there will be a $50.00 fee. If the patient cancels last minute and the appointment time can be utilized by another patient, then the patient will receive a missed appointment status. This is very important to keep track of.
Patients that have missed 3 appointments in a year will be dismissed from the practice. If a patient has missed two appointments within a 2 month period, they will also be dismissed. It is very important that patients come to their scheduled appointments.
Rockridge Family Medicine does not see work comp injuries. If you are injured at work, you must contact your employer as soon as possible. The employer and the employer’s work comp insurance company are contracted with their own providers.
Rockridge Family Medicine is not a contracting provider for any work comp company. Since you are a patient of Rockridge Family Medicine, this does not mean that Dr. Wolff will make an exception. Dr. Wolff will not treat any injuries resulting from work.
Dr. Wolff, and staff realize that you are concerned with your health, and getting the results of tests is very important to you and the providers. Lab tests may take up to 5 days to get back and imaging results can take up to 3-5 days.
Please allow at least 3-5 days for staff to call you with the results. Please, also, give a working phone number that you can be reached at. We appreciate your patience.
Dr. Wolff is are unable to treat dental problems. Patients who need to see a dentist will be referred to Good Samaritan Clinic. At the clinic, the doctor will assess the problem and refer you to a dentist who they contract with.
The “Red Flag” policy has been established by the federal government effective May 1, 2009. This policy is set forth to protect consumers against identity theft within offices that provide payment or credit to consumers.
Rockridge Family Medicine is in full compliance with this new policy and has set new guidelines to comply with this government law. Rockridge Family Medicine staff has been instructed to scan and/or photocopy photo identification for all patients, new and existing. This is verified with the names on the insurance cards.
If there is a verification problem, the patient/client will be questioned and asked to verify their relationship to the patient being seen. If we are unable to obtain identification verification, insurance will not be billed and cash payment will be required.
Rockridge Family Medicine will try to provide the needed documentation and information to ensure the protection and safety of our patient’s identity.
We appreciate your full cooperation.
Rockridge Family Medicine Staff
Rockridge Family Medicine will not file MVA claims to insurance companies.
All MVA office visits will be on a cash basis only. We will give you a receipt of your payments and you can request the office notes to submit a claim yourself.
1st Visit - $200.00 Plus Any OMT, X-Rays, Lab
2nd to 20th - $120.00 Plus Any OMT, X-Rays, Lab
21st - Pending Doctor’s Approval
** Due to unpaid claims by patients, Rockridge Family Medicine has had to establish this policy. All payment responsibilities are the patient’s.